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Buy similar products from another brand | ROSSI Nails review

1.2
Details
I ordered a started kit that came with four nail powders, and only two of those powders came. The other product I ordered was completely missing. So all together, three things were missing from my order. Their customer service claims to respond within 24 hours, but it has been over two weeks without even a confirmation that they've received my now three service requests. Absolutely incompetent and unprofessional. I think I'll have to dispute the charge through my bank, since they can't manage to provide the product I paid for, or even respond to fix it. So annoyed.
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Review
#1761231 Review #1761231 is a subjective opinion of poster.
Cons
  • Missing items
  • Bad customer serivce
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

Chose a different brand | ROSSI Nails review from East Hanover, New Jersey

2.5
Details
I have been using dip powder polish from other vendors and love it. I ordered Rossi color Supernova dip powder. After a complete application. That takes a LONG time, this powder physically changed colors on my nails. Truly bizarre. One hand looked different color than the other and continued to change. We joked it was like a mood ring. Never order this product.
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Review
#1746441 Review #1746441 is a subjective opinion of poster.

Awful .. scam !! | ROSSI Nails review

1.0
Details
Never received items.. when contacted customer service they tried to blame customs holding it yet its been not moved at all from CHina! Their website made it seem like they were in the USA. Do not order !!
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Review
#1637817 Review #1637817 is a subjective opinion of poster.
Cons
  • Said based out of usa which was a lie
  • Rossi tried blaming customs yet tracking shows nothing moved
  • Never received in 2 months
Reason of review
Problem with delivery
Loss
$116
Preferred solution
Full refund
Tags
  • Scam

False Advertising | ROSSI Nails review

2.4
Details
Rossi nails says directly on their website 100% satisfaction guaranteed. I received my order which was $116 worth of product. Three of the colors did not look as they did online, I emailed Rossi asking to exchange them and was immediately replied to that they don’t do exchanges even though I have not used them. I wrote back asking for a refund which I’m sure they will not do either. Poor customer service for a first time shopper that spent a lot of money with them. Especially when they say 100% satisfaction guaranteed.
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Review
#1557846 Review #1557846 is a subjective opinion of poster.
Pros
  • Color options
Cons
  • False return policy
  • Can not add additional discounts they send to email on website

Poor customer service | ROSSI Nails review

2.0
Details
I placed an order Jan 2 It was 46 days and I still hadn’t received either 1 of the two orders! I emailed them and they said they would get the orders right out. They sent me an email saying both orders were put and then I received an email from ups saying they were delivered. Only 1 of the packages was delivered! The order I spent $130 on was not left at my house with 2 other packages from ups. Rossi’s ustinwr seevoce is saying there’s nothing they will do because it shows the order was delivered. I spent over $200 with this company I received $40 worth of product almost 2 months later and a othing we can do for you for the product that I never received. How is it ups left a total of 3 packages at my door and the 4th package was never delivered. Ups won’t do a thing about it because it wasn’t insured. So frustrated and annoyed I will never purchase from this company again. Dishonorable, unwilling to make things right, and just terrible customer service. Dezari Funk
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Review
#1480398 Review #1480398 is a subjective opinion of poster.
Service
Rossi Nails Shipping Service
Reason of review
Order processing issue

DO NOT ORDER!! I wish I had seen reviews before I ordered | ROSSI Nails review from Moscow, Idaho

I ordered my kit on January 10th - shipping said it would be 7-14 days. The website also says Rossi New York with an address in DC. I WOULD NOT HAVE ORDERED if I realized it was coming from China or somewhere overseas. It is February 20th and I have sent probably 7 emails to the company. They have responded very quickly but want me to wait until I get the product to even consider giving me a refund. At this point I don't even want the product and will most likely stop payment on my CC.
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Review
#1477200 Review #1477200 is a subjective opinion of poster.
Service
Rossi Nails Shipping Service

DO NOT ORDER FROM ROSSI NAILS!!!!!!

Ordered and never received my order. Contacted them via email and got a response saying they were checking into my order and I would get a response back in 3 days! That was 2 weeks ago. Shipping label created and says it is in Chicago this has not changed for 4 weeks. This is a scam DO NOT ORDER FROM ROSSI NAILS you will never get your order!!!!
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Review
#1459514 Review #1459514 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Full refund

Pissed off | ROSSI Nails review from Crescent City, California

Ordered their nail set for my daughter and never received. Said mailing label created but a week later still hadn’t been sent. Now it’s over 2.5 weeks and still not mailed. Will never order another thing off Facebook again.
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1 comment
Anonymous
#1622451

I ordered two start up kits on December 10th and never received. Tracking says it is still in Korea.

I contacted their help line via email and got a quick response saying that it takes 7-15 business days. I will be stopping payment to this company and will never order from them again. Ridiculous. If they want their company to succeed they really need to figure out how to get it shipped faster.

If Amazon can do it....which is where I will order a dip kit next. Will probably have it by the time I finished typing this review :)

Review
#1426658 Review #1426658 is a subjective opinion of poster.
Service
Rossi Nails Shipping Service
Reason of review
Order processing issue

Contact ROSSI Nails Customer Service

Website:
Mailing Address:
3222, Trolley Sq
Wilmington, DE 19806
USA
Phone:
(302) 703-3222
All ROSSI Nails Contacts

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